The books closed, eventually. But the close landed weeks after the month it described, and by the time anyone read it the decisions it should have informed had already been made on instinct.
Revenue was project-based and lumpy. Work was quoted, delivered, and invoiced across more than a dozen countries, on staggered timelines, in a mix of currencies. The P&L showed a company-level result and nothing underneath it — no way to tell which projects carried the business and which ones quietly ate the margin the good ones earned.
Cash was the sharper problem. A healthy-looking month on paper could sit next to a tight week in the bank, because collections and delivery ran on different clocks. Leadership was checking the balance and inferring the rest.
The firm had outgrown its bookkeeper and wasn't ready to carry a full-time finance hire. What it needed was someone who would own the numbers, not just record them.